Subscribers
of both Smart and Sun networks can now submit their complaints or grievances to
the government for free by texting the Citizens’ Complaint Center (CCC) at
8888.
In a
statement on Thursday, PLDT, together with its mobile subsidiary Smart and PLDT
Enterprise, announced its partnership with the Office of the
President-Broadcast Messaging Division for the relaunch of the 8888 Short
Messaging System (SMS) service platform.
The 8888
SMS system serves as an additional communication channel for the public to send
their complaints or grievances on red tape or corruption in any government
agency.
"We
at PLDT and Smart fully support the government's efforts in addressing the
concerns of our countrymen through this initiative and we would like to thank
the Office of the President for their trust," said Al Panlilio, PLDT chief
revenue officer and Smart president and CEO.
PLDT and
Smart provided the SMS platform of the 8888 hotline, available 24/7.
Earlier,
Globe Telecom announced its support for the 8888 SMS service platform and
ensured that its users will be able to access the new complaint channel. (PNA)
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