Dipolog gets “very high”
net score in CSIS survey
By Franklin P. Gumapon
The people in Dipolog City are ready to join the city government in
improving the quality of life of the community, as they have expressed
willingness to coordinate and engage with the local officials in any
development endeavor.
This was the result of the 2013 Citizen
Satisfaction Index System (CSIS) survey as presented during the recently held
CSIS utilization conference attended by the city mayor, city councilors,
department heads as well as representatives from civil society organization and
academe.
Registering a very high net score of 83.75
percent, the city government received a positive support from its constituents,
according to CSIS Focal Person Russell Jef Castañeda of the Bureau of Local
Government Supervision (BLGS), Department of Interior and Local Government
(DILG)-9.
In 2013 the CSIS survey was being administered to
34 priority cities based on the National Competitive Council’s list of 50
competitive cities and provinces nationwide.
In his opening statement in the said conference,
DILG-9 Assistant Regional Director Pedro G. Cuevas Jr. said “any institution,
whether government of private, the ultimate goal is provide its clients the
best service possible.”
“The real essence is defined and determined by
the level of client satisfaction with the services these institutions provide,”
Cuevas added.
For her part, Mayor Evelyn T. Uy found the CSIS
very challenging, saying “first we are quite apprehensive but, on the other
hand, enthusiastic of how we can improve based on its result.”
However, the city government scored low on the
aspect of peoples’ awareness of the city government’s programs, projects and
services. So, Mayor Uy urged the different departments to inform the City
Information Office (CIO) of their programs and services for public
dissemination.
The lady mayor hopes that the level of awareness
of her constituents on the city government’s programs and services will improve
after six months. “So, let us all work together to achieve this while
maintaining also the satisfaction that our people have on us,” she urged.
The survey was conducted on Dec. 11-19, 2013 to
150 respondents in 16 of the 21 barangays of the city. (PIA) (081514)
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